At Chewy, we strive to deliver the best possible customer experience in the pet industry. As an e-commerce leader specializing in pet products, we are dedicated to providing exceptional service to our customers and their furry companions. We are seeking passionate individuals to join our dynamic team as Customer Support Specialists.
Job Description: As a Chewy Customer Support Specialist, you will play a crucial role in ensuring our customers receive outstanding service and support. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing guidance to enhance their shopping experience. This position is remote and offers part-time hours, providing flexibility for individuals seeking a work-from-home opportunity.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat in a professional and friendly manner.
- Assist customers with product information, order status, shipping inquiries, and other related concerns.
- Troubleshoot and resolve customer issues effectively and efficiently, striving for first-call resolution.
- Navigate multiple systems and platforms to access and update customer information accurately.
- Educate customers on Chewy’s products, services, and policies to ensure a positive shopping experience.
- Collaborate with cross-functional teams to escalate complex issues and provide timely resolutions.
- Meet or exceed performance metrics, including response time, customer satisfaction, and quality standards.
- Continuously seek opportunities for process improvement to enhance the customer support experience.
Qualifications:
- Excellent verbal and written communication skills.
- Strong customer service orientation with a passion for helping people.
- Ability to work independently and collaboratively in a fast-paced environment.
- Exceptional problem-solving skills with attention to detail.
- Proficiency in navigating multiple computer systems simultaneously.
- Previous customer service experience preferred, but not required.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Access to a reliable internet connection and a quiet workspace for remote work.
Benefits:
- Competitive hourly wage with opportunities for performance-based incentives.
- Flexible part-time schedule with remote work options.
- Ongoing training and support to enhance skills and knowledge.
- Opportunities for career growth and advancement within the company.
- Employee discounts on Chewy products and services.
- Work-from-home convenience with the ability to contribute to a leading e-commerce brand.
Join Chewy and become part of a passionate team dedicated to providing exceptional customer service and making a positive impact in the lives of pets and their owners. Apply now to unleash your potential in a rewarding part-time remote role as a Chewy Customer Support Specialist!
