Teleperformance is a globally recognized leader in customer experience management, offering a wide range of solutions to optimize customer interactions. With a focus on innovation and technology, Teleperformance delivers exceptional customer service across various industries.
Position Overview: Teleperformance is seeking motivated individuals to join our team as Work from Home Customer Service Representatives. As a remote Customer Service Representative, you will play a crucial role in delivering outstanding customer experiences while working from the comfort of your own home. This position offers flexibility and the opportunity to be part of a dynamic team dedicated to providing exceptional customer support.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and chat channels.
- Assist customers with inquiries, troubleshooting, and problem resolution related to products or services.
- Navigate multiple systems and platforms to accurately document customer interactions and resolutions.
- Educate customers on product features, benefits, and usage to enhance their overall experience.
- Meet or exceed performance metrics including but not limited to customer satisfaction, response time, and quality assurance standards.
- Collaborate effectively with team members and other departments to resolve customer issues promptly.
- Continuously seek opportunities for process improvement and share feedback with the management team.
Qualifications:
- High school diploma or equivalent required; college degree preferred.
- Prior customer service experience in a call center environment preferred.
- Excellent verbal and written communication skills.
- Proficient computer skills with the ability to navigate multiple systems simultaneously.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently with minimal supervision in a remote environment.
- Flexibility to work various shifts including evenings, weekends, and holidays as needed.
Benefits:
- Competitive hourly wage with opportunities for performance-based bonuses.
- Comprehensive training program to ensure success in the role.
- Flexible scheduling options to accommodate work-life balance.
- Advancement opportunities within the company based on performance and tenure.
- Access to Teleperformance’s employee assistance program and other benefits.
Join our team of dedicated professionals and make a difference in the lives of our customers while enjoying the flexibility of remote work. Apply now to become a Teleperformance Work from Home Customer Service Representative!
